Zeugma Import is proud to offer standard ground shipping on all orders shipped within the continental US. There is minimum $1000 purchase amount to meet for the first order. If you already have purchased from us before, there is no minimum for reordering.
Once your order is on the way, you will receive a confirmation email from our team along with your final paid receipt for the items in transit. Most deliveries will be handled by FedEx and UPS or some shipments may be sent with a freight carrier. With the tracking provided, you will be able to see the estimated delivery date or freight carrier will contact with you so that any arrangements can be made to prepare for delivery. When placing your order, please be sure to provide the best contact phone number with the delivery address so our drivers know who to contact as needed.
Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 7 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.
We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us and our team will ensure your issue is resolved as quickly and efficiently as possible.
Should you need to return your merchandise, please first review our return policy.
Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the round-trip shipping costs. We do not accept returns but items received with damage will be replaced with no charge. Any returns received in our warehouse without an issued return authorization number will be ineligible for a refund.